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TERMS & CONDITIONS

Effective date: 1st May 2026

1. CONTRACT BASIS & SCOPE

These Terms & Conditions outline how Cosmetic Compliance Services Limited (CCS) (referred to as “we”, “our” or “us”) provides regulatory consultancy and related services. By using our Services or our website, you agree to be bound by these terms.
 
Consultancy Status: CCS operates strictly as a consultancy and advisory service. Our Deliverables are based on professional knowledge and current regulatory interpretations. Unless we are formally appointed as your Responsible Person (RP) via a separate written agreement, CCS holds no legal responsibility for the safety, quality, or compliance of products placed on the market. The ultimate legal responsibility for product compliance remains with the Customer.
 

2. PROFESSIONAL STANDARDS & INTEGRITY

  • Expert Knowledge: CCS provides advice based on deep technical expertise and current regulatory frameworks. We do not provide speculative guidance; all advice is delivered only when we have reached a high degree of professional certainty based on the data provided.
  • Evidence-Based Advice: Our consultancy is strictly evidence-led. If the data provided (e.g., Stability or Micro-testing) is insufficient to guarantee a 100% compliant outcome, we will decline to issue a positive recommendation until the necessary data is secured.
  • Integrity of Service: We prioritize consumer safety and regulatory accuracy above all else. We will not “green-light” formulations or labels that do not meet 100% of the legal requirements under UK/EU law.
 

3. SERVICES PROVIDED

CCS provides specialized regulatory consultancy and technical facilitation across the following core areas:
  • Formulation & CPSR Safety Reports: Facilitating the mandatory safety assessment process for the UK and EU markets.
  • UK & EU Responsible Person (RP): Acting as the legal representative to fulfill all regulatory obligations.
  • SCPN & CPNP Portal Notifications: Managing the submission of product data to the relevant government authorities.
  • Product Information File (PIF): Preparation and maintenance of the mandatory technical documentation required for audit-readiness.
  • Label & Claims Review: Independent review of product packaging and marketing claims to ensure legal and truthful communication.
  • GMP & Quality Assurance: Providing guidance on Good Manufacturing Practice (GMP) and ISO 22716 standards to meet global safety requirements.

4. CPSR FACILITATION & THIRD-PARTY REPORTS

  • Intermediary Role: The Customer acknowledges that CCS acts as a data-collection intermediary for Cosmetic Product Safety Reports (CPSR). These reports are authored and signed by independent third-party toxicologists.
  • Scientific Liability: Professional liability for the scientific conclusions, errors, or omissions within a third-party report rests solely with the signing assessor. CCS does not audit the chemical accuracy of formulations provided by the Customer.
  • No Verification: CCS does not verify the raw material data provided. The Customer is strictly responsible for the accuracy of all data transmitted to the assessor via CCS.

5. RESPONSIBLE PERSON (RP) & GPSR DUTIES

  • Appointment: Where CCS is appointed as the Responsible Person (RP), such appointment is conditional upon the Customer maintaining a compliant Product Information File (PIF) and adhering to all safety recommendations.
  • Economic Operator Duties: Under the General Product Safety Regulation (GPSR), the Customer remains responsible for post-market surveillance, maintaining traceability records, and the rapid reporting of any safety incidents to CCS.
  • Withdrawal: CCS may withdraw as RP immediately if a product is deemed unsafe or if the Customer fails to report a Serious Undesirable Effect (SUE).

6. PORTAL MANAGEMENT & SECURITY

  • Authorised Agent: You expressly authorise CCS to act as your agent for the creation and management of regulatory accounts (e.g., SCPN, CPNP, or GOV.UK One Login).
  • Security: You must change temporary credentials immediately upon handover. CCS disclaims all liability for security breaches occurring 24 hours after credentials have been sent to you.
  • Shared Credentials: If you share existing passwords with CCS, you do so at your own risk. CCS will store such data in an encrypted environment and use it strictly for the agreed Services.

7. CUSTOMER OBLIGATIONS & WARRANTY

  • The Accuracy Warranty: The Customer warrants that all information, samples, and documentation provided (including that from third-party manufacturers) is full, true, complete, and accurate in all respects.
  • Default: If CCS’s performance is hindered by the Customer’s act or omission, CCS shall not be liable for any costs or losses sustained by the Customer and may suspend Services immediately.
  • Indemnity: The Customer shall indemnify CCS against all liabilities, claims, and legal expenses arising from regulatory non-compliance caused by inaccurate information supplied by the Customer.

8. FEES, PAYMENT, AND TAXATION

  • One-off Services: Fees for CPSR facilitation, Label Reviews, and one-off reports are payable upfront in full before work commences.
  • Recurring Services: Monthly or annual retainers (e.g., Responsible Person duties) are payable within 14 days of the invoice date.
  • Suspension: CCS reserves the right to suspend all Services, including portal notifications and RP duties, if any payment is overdue. 

9. INTELLECTUAL PROPERTY RIGHTS

  • Ownership: All Intellectual Property Rights arising out of the Services (excluding Customer materials) shall be owned exclusively by CCS.
  • License: Upon full payment, the Customer is granted a non-exclusive, royalty-free license to use the Deliverables for their internal business compliance purposes only.

11. GOVERNING LAW

This Agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English Courts. Nothing in this clause shall limit any mandatory consumer or product safety protections that are required by the local law of the Customer’s habitual residence which cannot be excluded by contract.

10. LIMITATION OF LIABILITY (THE SHIELD)

  • Financial Cap: Our total liability for any claim shall not exceed 100% of the Fees paid for that specific service.
  • Exclusions: CCS is not liable for loss of profit, product recalls, or government fines (like those from the OPSS).
  • Advisory Status: Website info or informal chats carry zero liability.